become a volunteer – avaleafrica

Campaign Volunteering

Get your network involved in raising money for specific causes and charities

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Digital Design Volunteering

Great with Photoshop? Help your favorite charity design their new logo. Images are really important and help with engagement. Your skill could make the difference.

Volunteer to Share

Probably the easiest and yet most important task is sharing that campaign to your network. If you cannot get physically involved but want to contribute to a campaign’s success, please adopt a non-profit or cause and hit the share button for them.

Social Media Volunteering

While every campaign is unique, one thing is certain, social media management is crucial to successful campaign execution. Help curate a non-profit’s social media accounts, or contribute to crafting a compelling narrative for any of its more important causes. A viral campaign starts with a great social media manager – you!

Photography Volunteering

Build your personal brand while lending to a non-profit’s cause through photography. A picture is worth a thousand words, so tell a very important story with your camera.

Trust & Security

Terms of usage
Privacy policy
Reporting: Users (donors, beneficiaries, campaign organizers) can make reports and reach out to us for any clarifications via the “contact us” menu or via the chat box on the campaign page. Alternatively, reports should be sent to hq@avale.africa or hello@avale.africa. Our team will respond within 24 hours of receiving the report.

TIPS FOR USERS

What donors can do	What Campaign Initiators Can Do
Verify Campaigns Before making a donation, it is advised that you explore the campaign page and review the story to learn about the cause and its ultimate beneficiaries. Avale strongly recommends using the Verify Campaign feature on our platform to help generate information necessary to support confidence in your altruistic decisions.	Be Open to Engagement Donors and volunteers require the right information if they are to back causes. Do your best to answer questions and provide clarification to their concerns. Help your campaign and the community by using the comments section of your campaign page. Remaining responsive and forthright can greatly advance responsiveness to your campaign.
Interact If there’s any part of the campaign that requires clarification, go ahead, ask the Campaign Initiator in the Comments section underneath every campaign. Comments are a great way to secure continuous feedback between all categories of users. We encourage you to use the Report feature on campaign pages if you become aware of any suspicious activities. It will be promptly investigated, because we remain committed to a safe experience for all.	Keep Us in the Loop Updates are a sure-fire way to ensure optimum engagement for the full period of your campaign. A viral story is great, but carrying along all those who believe in your cause is a far more powerful strategy for promoting long-term credibility.

What donors can do

What Campaign Initiators Can Do

Verify Campaigns

Before making a donation, it is advised that you explore the campaign page and review the story to learn about the cause and its ultimate beneficiaries. Avale strongly recommends using the Verify Campaign feature on our platform to help generate information necessary to support confidence in your altruistic decisions.

Be Open to Engagement

Donors and volunteers require the right information if they are to back causes. Do your best to answer questions and provide clarification to their concerns. Help your campaign and the community by using the comments section of your campaign page. Remaining responsive and forthright can greatly advance responsiveness to your campaign.

Interact

If there’s any part of the campaign that requires clarification, go ahead, ask the Campaign Initiator in the Comments section underneath every campaign. Comments are a great way to secure continuous feedback between all categories of users. We encourage you to use the Report feature on campaign pages if you become aware of any suspicious activities. It will be promptly investigated, because we remain committed to a safe experience for all.

Keep Us in the Loop

Updates are a sure-fire way to ensure optimum engagement for the full period of your campaign. A viral story is great, but carrying along all those who believe in your cause is a far more powerful strategy for promoting long-term credibility.

SNAPSHOT OF AVALE’S SECURITY MEASURES

Avale, being committed to protecting and ensuring full compliance, is governed by best practices, as reflected by adoption of Financial and Technology policies, including Anti-Money Laundering (AML) and Combating Financing of Terrorism (CFT) policies.

Other standard safety measures include the following:

Data Security	Campaign Veracity	Platform Legitimacy
Encryption and tokenization PCI compliance Firewalls	Due diligence and verification of campaigns Provision of channels to report suspicious/dubious campaigns	Registration and compliance with relevant regulatory institutions

Help Center

CREATING A CAMPAIGN FROM START TO FINISH

S/N	PROCESS
1	SIGN UP/CREATE ACCOUNT: Users are required to sign up and create an account before starting a campaign
2	LOG IN: After creating an account, users will need to sign into their account with the username and password created at registration to begin a campaign
3	CREATE A CAMPAIGN: To start a campaign, users will click the “create a campaign” button. Users can have up to 3 campaigns running concurrently on their account
4	CAMPAIGN TITLE: Fill in the campaign title in the required field. The campaign title has to be 40 characters max or less
5	CAMPAIGN CATEGORY: On the drop-down box, select the category your campaign falls within (health, education, emergencies, charities)
6	BENEFICIARY: State the individual or organization that will be the final recipient of the funds raised. This applies if the campaign organizer is not the ultimate beneficiary of the funds raised
7	FUND GOAL: State the amount you are looking to raise for your project. This must be as reasonable as possible
8	TERMS AND CONDITION: Check the box to show that you agree to the terms and conditions of the platform. Please note that, you cannot proceed if you do not agree to the terms and conditions
9	ADD IMAGE/VIDEO: Users can add an image and or a video of themselves or an image/video that depicts their campaign project. Images and videos must be high resolution
10	WRITE A STORY: Write a descriptive story
11	SUBMIT: Once the campaign organizer is satisfied with all the details provided. Click Share. A success message will be displayed on the screen to indicate that the campaign set up was successful
12	SHARE: At this point, your campaign can start receiving donations. Users can connect their social media pages to the platform to make sharing seamless or create a personalized link by clicking the “edit link” button

CAMPAIGN MANAGEMENT

REQUIREMENT FOR A CAMPAIGN

A campaign story must include the following details:

A description of the campaign organizer
A description of the beneficiary if different from the user
The relationship between the user and beneficiary
A description of what the project to be funded is about
How the funds will be used (Be as specific as possible)
How the funds will be gotten to the beneficiary

EDITING/UPDATING CAMPAIGN: Campaign organizers have the right to make updates to their campaigns if deemed necessary. To edit and update a campaign user are required to:

Sign in to their account
Click “View my campaign” button
Choose the campaign to edit and click “Manage”
Proceed to make updates and changes to their campaign

MANAGING COMMENTS: Users can turn off and turn on and delete donors comment on their campaign. To do this, users are required to

Sign into their account
Navigate to their campaign dashboard
Click comment and select option to ‘Turn off or Turn on comment”

DEACTIVATION OF CAMPAIGN: Campaign organizers can deactivate campaigns on their account at their discretion. Campaigns can be deactivated in the following ways

Turning Donations off: Users are required to

Sign into their account;
Navigate to their campaign dashboard;
Select Donations, Click View donations;
Scroll down and click “Turn off”.

Deactivating the campaign

Sign into an account;
Navigate to the campaign dashboard, click View campaign;
At the right hand of the campaign dashboard, you will see an option to “deactivate campaign”
Click the button to deactivate

Deactivating an account

Go to account settings
Scroll down to the “delete account” button
Click the button and click ok to delete

INFORMATION ABOUT CAMPAIGN DEACTIVATION

Only a campaign organizer and the compliance officer can deactivate a campaign on an account
Deactivating a campaign does not affect withdrawals of already donated funds
Before ending a campaign, A final update must be done to the campaign reduce confusion among donors about where the campaign went or why it is no longer accepting donations

DONATION MANAGEMENT

REQUIREMENT FOR MAKING A SUCCESSFUL DONATION

Donations can be made using debit and credit cards from the following card brands

Verve
Mastercard
Visa

When making donations, the donor should make donation with his/her personal card and device and not with someone else’s
Donors should use their full names when donating to help match the name on the cards with the name of the donor
Minimum donation amount is N500

MONITORING DONATIONS: Users can monitor donations and see how much funds have been donated to their account and also leave a gratitude message to their donors.

Log into their account
Click on the campaign dashboard
View donations

MAKING DONATION ANONYMOUS

Donors have the option of keeping their donation anonymous to the public. Their donations will be visible to the campaign organizer’s alone. To donate anonymously:

Visit the Campaign you’d like to support and select the "Fund Now" button
Check the "Donate anonymously” box and continue payment

WITHDRAWAL MANAGEMENT

WHEN SHOULD A WITHDRAWAL BE INITIATED?

Avale only allows disbursement at the expiry of a campaign. Clients can only request for a withdrawal at the end of their campaigns. However, Avale will make exceptions to certain identifiable cases using their discretion

MAKING A WITHDRAWAL

S/N

PROCESS

Upon expiry of campaign, client goes to their campaign dashboard and initiate withdrawal.

To initiate a withdrawal, navigate to the right side of the campaign dashboard and click the “withdraw” button
A mail will automatically be sent to the user to verify this request
Upon verification another mail will be sent stating the duration of time it will take to process funds (2-5 working days)
Funds will be processed within 2-5 working days

HOLDS ON WITHDRAWAL

Funds will be placed on hold in the following instances:

Incomplete KYC documentation: Clients will be required to forward all KYC document to process payment. A mail will be sent to clients without complete documentation requesting that they forward the required KYC document to enable processing
Incorrect account information: All account number/information must be entered correctly to prevent disbursement delay
Campaign regularization: If there are noticed exceptions to a campaign and users have not made the necessary changes or update as required, funds will be placed on hold

REFUND POLICY

Avale’s mission is to empower people to help people. At Avale we want to make sure our donors have the best donating experience so they are encouraged to help more. The Avale security advantage make sure donors (those who give money to a campaign) are protected at all times when making donations.

Avale does not refund donations except in the following instances:

A campaign has been confirmed fraudulent (After thorough investigation);
The campaign organizer does not deliver the funds to the beneficiary
The campaign organizer /beneficiary is charged with a crime related to misrepresentation made in their campaign

Note: This is contingent on Avale successfully recovering the funds from beneficiary bank account if already disbursed.

Campaign Volunteering

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